Terms of Sale
Terms of Sale
Validity of the Sales Agreement, Product & Price Information
These terms of sale apply to purchases made from the Tracora online store.
Prices for products sold in the online store are listed alongside each product. Delivery fees are added to the price. All prices are displayed in the applicable currency at checkout.
Orders are processed promptly after purchase is completed. Delivery fees depend on the buyer's location and chosen delivery method, and are shown to the buyer during checkout.
Product information is provided directly alongside each item in the online store.
Placing an Order
To order a product, add the desired items to your cart. To complete your order, fill in the required fields and select a suitable delivery method. The payment amount will then be displayed, which can be paid securely through the following payment methods:
- Visa/Mastercard
- Apple Pay
- Google Pay
- Shop Pay
- Klarna
- PayPal
Right of Withdrawal
As a physical product, you have the right to withdraw from your purchase within 14 days of receiving your order, in accordance with applicable consumer protection law, provided the product is unused and in its original condition.
The right of withdrawal does not apply where the buyer is a legal entity (business).
If the product does not match what was ordered or has a technical defect, please contact us at support@tracora.com and we will find a solution as soon as possible.
Right to File a Claim
The online store is responsible for any non-conformity or defect in the sold product that existed at the time of delivery and becomes apparent within the legally applicable warranty period from the date of delivery to the buyer.
The buyer has the right to contact the online store regarding a defect by sending an email to support@tracora.com.
The online store is not responsible for defects that arise after the product has been delivered to the buyer.
Direct Marketing & Personal Data Processing
The online store uses personal data entered by the buyer solely for processing orders and delivering products. The online store shares personal data with delivery service providers in order to deliver products to the buyer.
The online store sends newsletters and offers to the buyer's email address only if the buyer has opted in by entering their email address on the website and indicating their wish to receive direct marketing communications.
The buyer may unsubscribe from marketing emails and newsletters at any time by notifying us via email or by following the instructions included in the marketing email.
Dispute Resolution
If the buyer has any complaints regarding the online store, they should be sent to support@tracora.com.
If the buyer and the online store are unable to resolve a dispute through agreement, the buyer may contact the relevant consumer protection authority or dispute resolution body in their country of residence.
EU-based buyers may also contact the European Union's online dispute resolution platform. More information can be found here.